Accessible Information Standard

Crawley Down Health Centre are here to help all our patients. If you would prefer for us to communicate with you in a specific way due to your impairment please let the receptionist or Clinician know and we will try to assist.

Making health and social care information accessible

As a surgery we are committed to providing the best care for our patients and this includes making information accessible under the Accessible Information Standard.

All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. This is explained in Section 250 of the Health and Social Care Act 2012

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

The standard tells organisations how to make information accessible to the following people:

  • Patients
  • Service users
  • Their carers and parents.

This includes making sure that people get information in different formats if they need it, such as:

  • Large Print
  • Braille
  • Easy Read
  • Via Email
  • British Sign Language (BSL) interpreter,
  • Deafblind manual interpreter or an Advocate.

To help us help you, please click here (PDF, 324KB) to download our form, please return the completed form to the surgery.

These forms are also available at each reception. Please complete and hand in to any of our receptionists. 

This will enable us to record your needs for all future contacts with our surgery.

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